If We’re Not a 10, Let Us Know

That's the sign I saw at the front desk when I checked in. I don’t think I needed to tell them that they were not a “10” after this experience: I booked a room at a La Quinta because it was across the street from the Ford Amplitheatre where a friend and I were going to a Rascal Flatts and Taylor Swift concert. The concept of not having to park in a large lot and then wait in line to leave was a major convenience. We checked in at 3:30 pm and got a what we thought would be a great room at the end of the hallway--not near the elevator. But when we stepped into the room, it was dirty… trash left around and beds not made. So, we took the elevator back downstairs to get a new room. This time, we were given a room on the third floor. Upon opening the door, we were knocked over by the stench of a “smoking room”. We went back downstairs and explained that we are allergic to smoke and had reserved a non-smoking room. So, the front desk clerk, while non-chalent about the whole situation, gave us another room, number 220. Upon trying both of our card keys, the door did not open. So, we went back down the elevator to get them fixed. The front desk clerk told us he would call the maintenance man and he would meet us back at the room. Finally, at 4 pm, we were checked into a clean, non-smoking room, but right next to the elevator.